Vehicles Sold In the United States: Getting Roadside Assistance
To fully assist, if you have a vehicle concern, Ford Motor Company offers a complimentary Roadside Assistance program. This program is separate from the New Vehicle Limited Warranty.
The service is available:
  • 24 hours a day, seven days a week.
  • Throughout the life of the vehicle for original owners.
  • For six years or 70,000.0 mi (112,654.08 km) (whichever comes first) within the extended powertrain warranty coverage period for subsequent owners.
Roadside assistance will cover:
  • A flat tire change with a good spare (except vehicles supplied with a tire mobility kit).
  • Battery jump start.
  • Lock-out assistance (key replacement cost is the customer's responsibility).
  • Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law shall deliver up to 2.00 gal (7.57 L) of gasoline or 5.00 gal (18.93 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.
  • Winch out — available within 100.0 ft (30.48 m) of a paved or county maintained road, no recoveries.
  • Towing — Lincoln eligible vehicles to the client's selling or preferred dealer within 100.0 mi (161 km) of the disablement location or to the nearest Lincoln dealer. If a client requests a tow to a selling or preferred dealer that is more than 100.0 mi (161 km) from the disablement location, the client shall be responsible for any mileage costs in excess of 100.0 mi (161 km).
Roadside Assistance will include up to $200 coverage for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.
Vehicles Sold In the United States: Using Roadside Assistance
United States Lincoln vehicle clients who need Roadside Assistance, call 1-800-521-4140.
If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest Lincoln dealership within 100.0 mi (161 km). To obtain reimbursement information, United States Lincoln vehicle clients, call 1-800-521-4140. Ford Motor Company will ask clients to submit their original receipts.
Vehicles Sold In Canada: Getting Roadside Assistance
Canadian clients who need roadside assistance, call 1-800-387-9333.
Vehicles Sold In Canada: Using Roadside Assistance
Canadian Roadside coverage and benefits may differ from the United States coverage. Please refer to your warranty information or visit our website at www.lincolncanada.com for information on Canadian services and benefits.
Canadian customers who need to obtain roadside information, call 1-800-387-9333 or visit our website at www.lincolncanada.com.